RETURN & EXCHANGE POLICY


Thank you for shopping with EBIN NewYork! We always strive for customer satisfaction and want to make sure yourvisit with us is an unforgettable experience.

However, if you are unhappy withyour purchase, please contact us at [email protected] Please includea picture of the product whether it is damaged for a refund, or in its unusedcondition for an anexchange, within 14 days of receiving your item. Depending of circumstance,once email is received and order return/exchange is approved, we will send youthe shipping label. If product is damaged or you received an incorrect item, we will supply the shipping return label at no cost to you. We will always workwith you to coordinate a solution for products purchased online at WWW.EBINNEWYORK.COM.


RETURN

Once your package has been received, your refund will be issued within 7 ~ 10 business days back to your original payment method. We will issue a refund after our product team inspects the item and finds it to be in its original, unused condition.

Online purchases returned will receive a refund of the price of the item and any applicable taxes issued in the original form of payment. Shipping costs cannot be returned and ineligible items included in the return package will not be credited. Shipping and handling charges will be the responsibility of the customer.

 

 

EXCHANGE

You have 14 days to return an item from the date you received it. Your item must be in its original packaging and in its original, unused condition. You will be issued an exchange after the item has been reviewed by our product team. Shipping and handling charges will be the responsibility of the customer.