RETURN & EXCHANGE POLICY


Thank you for shopping with EBIN New York! We always strive for customer satisfaction and want to make sure your visit with us is an unforgettable experience.

However, if you are unhappy with your purchase, please contact us at [email protected] Please include a picture of the damaged product for a refund, or in its unused condition for an exchange, within 14 days of receiving your item. Once we receive your email and the return/exchange is approved, we will send you a shipping label. If the product is damaged or you receive an incorrect item, we will supply the shipping return label at no cost to you. We will always work with you to coordinate a solution for products purchased online at WWW.EBINNEWYORK.COM.


RETURNS

Once your package has been received, your refund will be issued within 7 ~ 10 business days back to your original payment method. We will issue a refund after our product team inspects the item and finds it to be in its original, unused condition.

Online purchases returned will receive a refund of the price of the item and any applicable taxes issued in the original form of payment. Shipping costs cannot be returned and ineligible items included in the return package will not be credited. Shipping and handling charges will be the responsibility of the customer.

 

 

EXCHANGES

You have 14 days to return an item from the date you receive it. Your item must be in its original packaging and in its original, unused condition. Shipping and handling charges will be the responsibility of the customer.