EBIN New York frequently asked questions answered


At EBIN NEW YORK, we believe in the everyday beauty. Since our founding in 2014, EBIN NEW YORK has risen to become a leading brand in the beauty industry.

We are reinventing the beauty industry to unveil your everyday beauty. At the heart of our brand, we believe everyone should have the creative freedom to express one's beauty and it should be accessible for all. We are constantly evolving and discovering new beauty innovations to lead the trend and surpass expectations at every turn. We are committed to inspiring and celebrating your authentic self, so that you can also find the beauty in everyday. 

EBIN New York products can be found in most major retailers and online. Please visit our Store Locator page to find a retailer near you.

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You can keep track of your package from the moment you place your order.

Track Package

Please see: https://www.ebinnewyork.com/pages/returns

We offer everyday FREE Standard Shipping on orders over $35, excluding taxes, within the contiguous U.S. (excluding Alaska, Hawaii, US territories, and APO/FPO addresses). The free shipping discount is applied automatically in cart when the $35 threshold is reached.

Returns and Exchanges

EBIN NEW YORK is committed to offering our EBIN Beauties the best possible prices and as such, once an order has been shipped, we are unable to offer refunds, returns or exchanges. All sales are final.  

If you wish to cancel an order prior to shipping, or have any questions, please contact Customer Service

We are unable to offer refunds, returns or exchanges. We do not accept returns of items purchased at third party websites, physical stores (including our authorised retailers).