SHIPPING

FREE SHIPPING

We offer everyday FREE Standard Shipping on orders over $35, excluding taxes, within the contiguous U.S. (excluding Alaska, Hawaii, US territories, and APO/FPO addresses). The free shipping discount is applied automatically in cart when the $35 threshold is reached. Please allow 5-10 business days for your order to arrive. 

 

SHIPPING RATES

We offer standard and expedited shipping. For standard shipping, please allow 5-10 business days for your order to arrive.

  • Shipping cost will be calculated at checkout.
  • Expedited orders (2nd Day and Overnight Shipping) placed by 1pm ET will be processed and shipped the same day, depending on availability. Expedited orders requiring extra handling may be shipped the following day.

Shipping to PO Boxes will be delivered via USPS Priority Mail only.

 

INTERNATIONAL SHIPPING

We offer currently only offer international shipping Canada with some items may not be shipped due to restrictions. International shipping fee are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. Additional taxes and fees may apply.

ORDER PROCESSING

We are closed on weekends and major holidays. All orders received on Friday after 1pm ET, Saturday and Sunday will begin processing the following Monday. Please note, business days do not include weekends or holidays. During holiday periods, please allow additional processing and delivery time.

 

 

RETURNS & EXCHANGES

Changes/Cancellations

To cancel your order, please email customer service at customerservice@ebinnewyork.com within 24 hours of placing your order. We cannot cancel orders on Saturdays, Sundays, or holidays, but we will notify you on the following business day. Once the order has shipped, we are not able to cancel or accept changes to orders.

 

Returns

EBIN NEW YORK is committed to offering our EBIN Beauties the best possible prices therefore, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. EBIN NEW YORK reserves the right to refuse any returns at any time. 

Prior to completing your order, please ensure that the products selected, order quantity, payment method, and shipping address are all correct as once the product is shipped we cannot make changes.

 

Damages

Unfortunately EBIN NEW YORK cannot control the way that carriers handle packages. As a result damages may occur. We cannot be responsible for packages once in the possession of the carriers. If your package is stolen/lost or damaged by the carrier, we cannot replace the items. All lost packages are the responsibility of the carrier. Please contact the nearest carrier to resolve any shipment issues. If you are able to provide a carrier claim number and detailed information we may be able to further assist in this matter. Otherwise, we only have the capacity to track your package. Please see the below how to proceed if your order is damaged:

Damages consist of but are not limited to and are at the sole discretion of EBIN NEW YORK: the product tub, tube, or bottle is damaged to the point of product leaking or has rendered the product unusable.

If your products are damaged please email us within 14 days of your package being delivered at customerservice@ebinnewyork.com  including the following information:

* Include your Order # as subject line on email*

  • Name
  • Order #
  • Date you received your order
  • Photos for proof of damage